Refund Policy

Uninstalled eSIMs — credit within 30 days. If your eSIM has never been installed, is unused and has not expired, request a refund from My eSIMs within 30 days of purchase. The amount paid for that eSIM is returned as eSIM Eagle account credit. Some eligible refunds are instant after profile cancellation; other requests are reviewed by our team. Installed eSIMs are not refundable for a change of mind. Top-ups cannot be refunded or exchanged for credit once added to an eSIM. We charge no fee for eligible credit or card refunds.

Device compatibility is your responsibility. An incompatible or carrier-locked device is not a service fault. Please use the compatibility check before buying.

Provisioning failures — automatic refund. If we cannot deliver your eSIM after payment, the order is refunded automatically in full.

Verified service issues. Report the problem during the plan’s validity and complete the requested troubleshooting. If we confirm that the eSIM cannot provide the advertised service and cannot resolve the problem, we refund the affected eSIM or its unused portion to the original payment method or as account credit. Any part originally paid with credit returns to your credit balance.

Account credit stays in the original purchase currency, never expires, and can be used only for purchases in that currency. Credit cannot be withdrawn as cash. Card refunds typically arrive within 7–10 working days. This policy does not limit mandatory rights under applicable law.