Refund Policy

After delivery — change-of-mind requests are non-refundable. Once we provide the QR code or activation details, the eSIM has been provisioned and paid for with our network provider. This applies even if you have not installed it, no longer need it, changed your travel plans, or did not use all the data.

Device compatibility is your responsibility. An incompatible or carrier-locked device is not a service fault. Please use the compatibility check before buying.

Provisioning failures — automatic refund. If we cannot deliver your eSIM after payment, the order is refunded automatically in full.

Verified service issues. Contact support within the plan validity period and complete the requested troubleshooting. If we confirm that the affected eSIM cannot provide the advertised service and cannot resolve the issue, we will refund that eSIM or its unused portion.

Eligible refunds are returned to the original payment method, typically within 5–10 business days. This policy does not limit any mandatory rights under applicable law.