FAQs
Activation
When should I buy?
Any time! The validity period starts when the eSIM connects to a network at your destination (or on install, where noted on the plan).
Can I install before my trip?
Yes — we recommend it. Install over Wi-Fi at home; the plan starts when it first connects at your destination (or per plan policy).
No signal
No signal after landing
Make sure the travel eSIM is selected for mobile data AND data roaming is enabled for it. Then toggle airplane mode once.
QR code trouble
Where is my QR code?
On the order confirmation page and in the email we sent you. It is also in your account under My eSIMs.
QR code won't scan
Use manual entry (Option B) — copy the SM-DP+ address and activation code from your confirmation page.
Top-ups
How do I top up?
My eSIMs → Top up. The data is added to your existing eSIM instantly; nothing to reinstall.
Refunds
Can I get a refund?
An unused, unexpired eSIM that has never been installed can be refunded as eSIM Eagle credit within 30 days of purchase. Refunds are instant where available or reviewed by our team. Installed eSIMs are not refundable for a change of mind. Failed delivery is refunded automatically; verified service issues may be refunded to the original payment method or as credit.
I was charged but got no eSIM
This is detected automatically: the order retries and, if provisioning keeps failing, is refunded in full.
Before buying
Does my phone support eSIM?
Dial *#06# — if an EID is shown, yes. Your phone must also be carrier-unlocked. See our compatibility page for a model list.
When should I buy?
Any time! The validity period starts when the eSIM connects to a network at your destination (or on install, where noted on the plan).
Do plans include calls or SMS?
Our plans are data-only. Use WhatsApp, FaceTime, etc. for calls — or keep your home SIM active for SMS (beware roaming charges).
Installing
Where is my QR code?
On the order confirmation page and in the email we sent you. It is also in your account under My eSIMs.
Can I install before my trip?
Yes — we recommend it. Install over Wi-Fi at home; the plan starts when it first connects at your destination (or per plan policy).
Can I reinstall the eSIM on another phone?
No — an eSIM can only be installed once. Buy a new eSIM for the other phone.
During your trip
How do I check my data balance?
In your account under My eSIMs — the usage bar updates live. Low-data alerts arrive by email.
How do I top up?
My eSIMs → Top up. The data is added to your existing eSIM instantly; nothing to reinstall.
Data is slow or not working
Check that data roaming is enabled for the travel eSIM and try toggling airplane mode. See the install guide troubleshooting section.
Payments & refunds
Which payment methods do you accept?
All major cards, Apple Pay and Google Pay, processed securely by Stripe.
Can I get a refund?
An unused, unexpired eSIM that has never been installed can be refunded as eSIM Eagle credit within 30 days of purchase. Refunds are instant where available or reviewed by our team. Installed eSIMs are not refundable for a change of mind. Failed delivery is refunded automatically; verified service issues may be refunded to the original payment method or as credit.
I was charged but got no eSIM
This is detected automatically: the order retries and, if provisioning keeps failing, is refunded in full.