FAQs
Before buying
Does my phone support eSIM?
Dial *#06# — if an EID is shown, yes. Your phone must also be carrier-unlocked. See our compatibility page for a model list.
When should I buy?
Any time! The validity period starts when the eSIM connects to a network at your destination (or on install, where noted on the plan).
Do plans include calls or SMS?
Our plans are data-only. Use WhatsApp, FaceTime, etc. for calls — or keep your home SIM active for SMS (beware roaming charges).
Installing
Where is my QR code?
On the order confirmation page and in the email we sent you. It is also in your account under My eSIMs.
Can I install before my trip?
Yes — we recommend it. Install over Wi-Fi at home; the plan starts when it first connects at your destination (or per plan policy).
Can I reinstall the eSIM on another phone?
No — an eSIM can only be installed once. Buy a new eSIM for the other phone.
During your trip
How do I check my data balance?
In your account under My eSIMs — the usage bar updates live. Low-data alerts arrive by email.
How do I top up?
My eSIMs → Top up. The data is added to your existing eSIM instantly; nothing to reinstall.
Data is slow or not working
Check that data roaming is enabled for the travel eSIM and try toggling airplane mode. See the install guide troubleshooting section.
Payments & refunds
Which payment methods do you accept?
All major cards, Apple Pay and Google Pay, processed securely by Stripe.
Can I get a refund?
Provisioned eSIMs are not refundable for a change of mind, even if they were never installed. Failed delivery is refunded automatically, and verified service faults are covered by our refund policy.
I was charged but got no eSIM
This is detected automatically: the order retries and, if provisioning keeps failing, is refunded in full.